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Change Management

By Bill Templemen of Ascent Associates

Overview:

Any seminar on managing change must help you deal with your own reactions as well as the people you lead. As a leader, you must model the changes you would like to see in others. Not only do you have to 'Walk your talk', you have to 'Be your talk'.

This seminar has been designed to give you experience in dealing with change through live simulations. Your own reactions to these simulations become the content for the program. Change is not an event. It is a process, and leaders must be able to manage this process by understanding and responding to their own emotions and the emotions of others in going through change. Although each change in every organization is a unique event, the process of change is common to almost all people in all organizations. You will learn how to work with this process and use it to your benefit as a leader of people going through change.


Length:

1 Day or 2 1/2 Days


Format:

You will learn how to:

  • Apply a model for leading others through change to your work situation.
  • Recognize and respond to the symptoms of change.
  • Deal with the emotions in self and others brought about by change.
  • Cope with change in the absence of sufficient information.
  • Successfully overcome resistance to change.
  • Take charge of change for the benefit of yourself, the people you lead and your organization.
  • Understand how to build customer loyalty by perceiving complaints as opportunities.

 

Customizable Points:

Case studies and role plays built around a specific change issue an organization is facing can be developed as part of this program.

The language and tone of the Participant Guide can be altered to reflect the realities of this specific change issue.


Additional Information:

This Change Management program has been developed using the principles of acknowledged experts in the field of organizational development as Peter Senge and William Bridges.